Dealing with Difficult People
WHAT WOULD YOUR IMPACT AS A LEADER BE IF YOU NEVER HAD TO
DEAL WITH DIFFICULT PEOPLE?
That’s a trick question, because chances are...if you are a leader, you will at some point work with people who:
⚡ are unwilling or unable to do the work you need them to do
⚡ bring a passive aggressive presence to meetings
⚡ behave in ways that don’t represent your business or team appropriately
⚡ undermine you
⚡ sap your energy and time.
That’s got to be hard for any human, but when you are also trying to lead a team, dealing with a difficult person can be mighty challenging.
Right now, you probably use A LOT of your mental energy to manage even one challenging person.
You know you can build a highly effective team, have a lasting impact in your industry, and be exactly the leader you’ve planned to be.
But as soon as you encounter that person or realise you will need to engage with them, your adrenaline kicks up a notch and your energy is dragged into addressing the situation.
This is true of almost every leader I have ever worked with.
Which is why I’ve developed a set of tools to help you face difficult people with confidence, and leave interactions feeling calm and in control of the situation.
I want to share those tools with you, so you can experience that sense of calm and control, even if you can’t avoid difficult people altogether.
Introducing...
WE'LL BE DIGGING INTO:
⚡ Some of the key behaviours of difficult people and how you tend to respond
⚡ 7 simple strategies to help you disrupt the pattern you’re dealing with
⚡ Tools to help you approach and manage difficult conversations
⚡ Practical real-life examples of dealing with difficult colleagues and staff members
THIS MASTERCLASS IS FOR YOU IF YOU'D RATHER:
...spend your precious time innovating and doing work that lights you up instead of ruminating over how to deal with a difficult person inside or outside your team
...head into every interaction with someone who challenges you with confidence, and without it sapping your energy and throwing your day into a spin
...have a simple go-to strategy to approach situations that you most dread as a leader (things like emotional outbursts, crying or tantrums.
WHAT ATTENDEES TO OUR MOST RECENT MASTERCLASS HAD TO SAY AFTERWARDS....
